Forrester CX


Certified Champion Customer Experience

Crafting A CX Vision
Create brand-rooted visions that are authentic, inspiring, and mobilizing

Building A Customer Centric Culture
Accelerate culture change with bright spot analysis

Conducting CX Research
Craft plans to achieve true customer understanding.

Maximizing Journey Mapping
Increase journey mapping ROI

Measuring CX
Use journey mapping to define outside-in CX metrics.

Storytelling The CX Business Case
Inspire action with great stories and a compelling ROI model.

Disney Institute

Disney Institute

Disney’s Approach to Leadership Excellence

Intentionally nurture an environment of mutual trust and respect tend to drive stronger employee performance, which leads to exceptional customer service and ultimately improved business results.

Google Campaign Manager


Campaign Manager

Manage the planning, implementing, reporting, troubleshooting and reservation buys, while working across partners. It also assesses ad tag delivery, measurement, and troubleshooting methods used to optimize performance.